Maxwell 16 Standard Service Agreement
Two warranty levels are available at the time of purchase, allowing you to customize your support solution. The Standard Warranty, included in the system price and valid for 1 year, covers all parts, labor and shipping to and from our depot repair location as well as a loaner instrument upon request. The loaner will be shipped via standard ground shipment and will arrive in 5 to 7 working days. We will repair your instrument and return it to you performing to original factory specifications.
The Premier Warranty (SA2000) is an upgrade to the Standard Warranty, is valid until the end of the Standard Warranty period and covers all parts, labor and shipping to and from our depot repair location as well as your choice of a loaner instrument within 1 working day or on-site repair by a factory-trained service technician. We will repair your instrument and return it to you performing to original factory specifications. It also includes one preventive maintenance event.
After the warranty period is over, you can continue to receive the same comprehensive service and support as you did when your system was under warranty. The Standard Service Agreement (SA2010) covers all parts, labor and shipping to and from our depot repair location as well as a loaner instrument upon request.* The loaner will be shipped via standard ground shipment and will arrive in 5 to 7 working days. If your Maxwell® 16 Instrument needs repair, we will provide a box for shipment of the instrument back to our service facility. We will repair it and return it to you performing to original factory specifications.
*Loaner instruments not available in all locations.
The Premier Service Agreement (SA2015) includes all parts, labor and shipping to and from our depot repair location as well as your choice of a loaner instrument within 1 working day or on-site repair by a factory-trained service technician. You can utilize our depot repair and receive a loaner instrument in one working day or you can elect to have one of our service technicians service it in your lab. Additionally, it includes one annual preventive maintenance event per year.
In order to keep the system operating at peak performance, Promega recommends that Maxwell® 16 Instruments receive a Preventive Maintenance (SA2020) check after 12 months of use. During this procedure, our qualified service personnel test the instrument, check parts for wear and replace them as needed. Additionally, the system is aligned and performance is verified. Documentation for your files is provided. The preventive maintenance service is performed by returning the instrument to the factory.
The Installation Qualification (SA1001) provides a series of formal on-site instrument checks, delivers written documentation of instrument functionality, and demonstrates that everything ordered with your instrument is supplied and installed in your laboratory. Upon delivery to the lab, the instrument and its components will be visually inspected and reviewed for completeness. Following the inspection, the instrument will be powered on to confirm that the system is properly functional.
The Operational Qualification (SA1011) demonstrates that the Maxwell® 16 will function according to its operational specifications. An instrument specialist will check the instrument's alignment and then perform an operational test run to ensure that all of the hardware modules function correctly. Following the documentation of these tests, familiarization training with the instrument's operators will occur. The specialist will also explain all of the sections of the instrument log book.
The Installation and Operational Qualification package (SA1021) includes all of the components from both SA1001 and SA1011 in one service product.
- Multiple Options to Meet Your Needs: Allows you to select the warranty coverage or service agreement that best meets the needs of your lab.
- Factory-Trained Specialists: Ensures your instrument is repaired quickly and effectively.
- Expert Technical Service: Promega experts can help you solve problems quickly.
- Fixed-Cost Service Products: Predictable support expenditures.
- Ongoing System Documentation: Allows audit tracing and compliance.
- Comprehensive Service and Support: Makes certain there is minimal instrument downtime.
All warranties and agreements are valid for 1 year from date of purchase.
Cat.# SA2000, SA2010, SA2015 Not available in all markets. Contact your local representative for details.
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